It's simple: Serve the customer's needs. Don't leave the job until the client says that the job is right. Be honest, be sincere, be upfront and, above all, be dependable. I also believe in treating my employees as well as my customers fairly and with integrity. If that sounds like the Golden Rule at work, I believe that it is. I make no apology for living my faith because I believe it is right way for me and the way I want my customers and employees to be treated.
I take great pride in the fact that more than 2,300 of my clients have been "repeat" customers. Because they liked my work the first time, they haven't hesitated to call me again when they needed repairs or wanted to upgrade, modernize or expand their living spaces.
I cannot thank you enough for the job you did remodeling my master bath. Every decision was made to please me, the customer. I was even impressed with how you guided me through the process of choosing colors and textures when I was in doubt.
I was also comfortable with your crew working alone in my home while I was at work. I will not hesitate to call you when I need any other work in the future.